Welcome to US Shoe World’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].
About US Shoe World
What kind of products does US Shoe World specialize in?
We specialize in quality footwear for the whole family, including:
- Stylish boots for all occasions
- Comfortable clogs & mules
- Classic loafers & slip-ons
- Professional oxfords & lace-ups
- Elegant pumps and flats
- Comfortable sandals
- Cozy slippers
- Adorable children’s shoes
Who is the typical US Shoe World customer?
Our customers are fashion-conscious individuals and families who value:
- Quality footwear at reasonable prices
- Convenient home delivery
- Variety across all shoe categories
- Reliable customer service
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey right to your doorstep!
Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you fast! If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 days after dispatch
- Free Shipping (for orders over $50) via EMS – arrives in 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.
Why haven’t I received my order yet?
Most delays occur due to:
- Customs processing in your country
- Incorrect address information
- Unforeseen weather or carrier delays
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied! You may return unworn, undamaged items within 15 days of delivery for a refund or exchange. Please review our complete Returns Policy for details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Product Questions
How do I know what size to order?
Each product page includes detailed sizing information. We recommend:
- Measuring your feet at the end of the day when they’re largest
- Comparing your measurements to our size charts
- When in doubt between sizes, sizing up for comfort
Do you offer wide or narrow width shoes?
Our selection varies by style. Filter options on category pages or check individual product descriptions for width availability.
How can I care for my new shoes?
Proper care depends on the material:
- Leather: Use appropriate cleaners and conditioners
- Suede: Brush regularly and use protective sprays
- Fabric: Spot clean as needed
- All shoes: Rotate pairs to extend their life
Still Have Questions?
Our friendly customer service team is ready to help! Contact us at [email protected] or visit our website at usshoeworld.com for more information.
Happy stepping from the US Shoe World team!